Refund Policy
Last updated: October 13, 2025
Thank you for choosing SignalBriskSimple for your pizza cravings. We want you to be completely satisfied with every order placed at signalbrisksimple.xyz. If you have concerns about your purchase, this policy explains how refunds and adjustments are handled, so you know what to expect when you contact us at +44 20 7946 0123 or via our website.
1. When refunds are available
Refunds are considered under the following circumstances: - The order was not delivered within the estimated time frame stated at the time of purchase, and the delay caused a significant inconvenience. - The received items differ materially from what was ordered or advertised (for example, wrong toppings, missing items, or a damaged item). - The product quality is substantially below the standard you would reasonably expect from a reputable pizzeria like ours, and we are unable to resolve the issue to your satisfaction. - A payment was made more than once for the same order, resulting in an overcharge. Refund eligibility is evaluated on a case-by-case basis and at the sole discretion of SignalBriskSimple management.
2. How to request a refund
To request a refund or an adjustment, please contact us at +44 20 7946 0123 or email us through the contact form on signalbrisksimple.xyz. Include: order number, date, a brief description of the issue, photos if applicable, and your preferred resolution (refund to original payment method, credit toward a future order, or replacement item). We strive to respond within 2–5 business days with a clear decision and next steps. If you spoke with a team member by phone, please provide a written confirmation of their name and the reference number for the case.
3. Processing time and method
Approved refunds will be issued to the original payment method within 5–10 business days after approval, depending on your bank or card issuer. If you requested a store credit instead of a refund, the credit will be issued immediately upon approval and will appear on your account as a balance you can apply to future orders on signalbrisksimple.xyz.
4. Cancellations and changes
Orders that have not yet begun processing may be canceled for a full refund. If your order is already in preparation or out for delivery, a portion of the charge may be non-refundable, such as processing fees or custom toppings. We will provide a fair assessment and communicate the outcome clearly. For changes to an order that has not yet left the store, contact us as soon as possible at +44 20 7946 0123.
5. Damaged items or missing components
In the rare case of damaged or missing items, please notify us within 24 hours of delivery with a brief description and photos if possible. We may offer a replacement, a credit, or a refund at our discretion. If you notice issues after the delivery driver has left, contact our team within 24 hours of delivery for review. We aim to resolve these issues promptly to your satisfaction.
6. Special promotions and gift orders
Promotional items and gift orders are subject to the same refund policy considerations. If a promotion applied to your order, the refund amount will reflect the promotional terms and any applicable taxes. Gift orders returned by the recipient will be handled according to this policy, and any applicable shipping costs will be assessed in light of the circumstances. For any questions about promotional refunds, please reach out at +44 20 7946 0123.
7. Exclusions
Some items may be excluded from refunds, such as orders that have already been consumed or personalized items where applicable. For food safety reasons, certain items may be eligible only for a replacement rather than a monetary refund. If you are unsure whether your item qualifies, contact us and we will explain the options available.
8. Contact and jurisdiction
If you have questions about this policy, please contact SignalBriskSimple at +44 20 7946 0123 or via signalbrisksimple.xyz. This policy is governed by the laws of United Kingdom, with jurisdiction in the city of London and the postal code NW1 6XE. Our street or area address is 221B Baker Street.
9. Changes to this policy
We may update this refund policy from time to time to reflect changes in our operations or legal requirements. Any material changes will be posted on signalbrisksimple.xyz with a new effective date. We encourage you to review the policy periodically to stay informed about your rights and options when ordering from SignalBriskSimple.
By ordering from SignalBriskSimple you acknowledge and agree to this refund policy and our terms of service as they appear on signalbrisksimple.xyz. If you have any questions about how this policy applies to your specific situation, please contact our support team at +44 20 7946 0123 so we can assist you promptly.
Address for correspondence: 221B Baker Street, London, NW1 6XE, United Kingdom